Contact / 联系邮箱: wuhuichen009@163.com
Include your device model, iOS/iPadOS version, Game version, in-game nickname and a screenshot if possible. 请附设备型号、系统版本、游戏版本、昵称与问题截图。
Game will not start or runs slowly / 无法启动或卡顿
- Close other demanding apps and restart the device.
- Install the latest compatible iOS/iPadOS and Aether Rush update.
- In Game Settings, try Smooth graphics quality.
- Keep enough free device storage and avoid Low Power Mode during races.
Online race or leaderboard issue / 在线比赛或排行榜异常
- Check that Wi-Fi or cellular data is stable, then reopen the relevant screen.
- VPNs, restricted networks and high latency can interrupt matchmaking or live relay.
- If a completed ranked result is temporarily offline, the Game queues it and retries on a later connection.
- When reporting a result issue, include the approximate race time, nickname, track and finishing place.
Purchase missing / 购买未到账
- Confirm the App Store purchase completed with the intended Apple Account.
- Open Game Settings and tap Restore Purchases for eligible subscriptions and durable entitlements.
- Consumable gems or bundles are delivered after verified purchase and normally cannot be restored once consumed.
- If Apple shows a completed charge but content remains missing after restart, email the order date, product name and a redacted receipt. Never send your Apple Account password or complete payment-card number.
Manage or cancel a subscription / 管理或取消订阅
Open iOS Settings → your name → Subscriptions → Aether Rush. Cancellation stops the next renewal and normally leaves benefits active until the current paid period ends. Deleting the Game does not cancel a subscription.
Progress and reset / 进度与重置
Ordinary career progress is stored locally. The Reset Progress button erases local progress and should be used carefully. Ranked profiles and race history are stored online and are not removed by a local reset.
Privacy or account deletion / 隐私与账号删除
Email wuhuichen009@163.com with the subject “Aether Rush Privacy Request.” Include your in-game nickname and, if available, screenshots of the profile/rank page. We may request reasonable verification before deleting server records. Requests are generally answered within 30 days.
Response time
We aim to acknowledge support requests within 3 business days. Complex purchase, security or privacy investigations can take longer.
Policies
Read the Terms of Use and Privacy Policy.